Hi Mark Waltham, my name is Akina from Complete Credit Solutions. I am managing your Origin Energy Pty Ltd. Its been a while since we have spoken. Please call me on 02 8836 4337 as Ive got a whole range of suitable options available to assist you to resolve this matter. I can also discuss options around freezing future interest charges too. Please note that failure to address the matter may result in further review and/or collection activity taking place which is something I would like to avoid. Looking forward to hearing from you.