Hey Jose, This is OrganicsOcean.com here. We noticed that a chargeback has been opened on your order 435852 with us, and I wanted to reach out to see if there’s anything we can help you with. I checked your order and it seems that it was not shipped out yet and we managed to hold the order. If there were any issues with your order or if you need assistance, please let us know. We’re here to resolve any concerns you may have and are happy to assist in any way we can. Feel free to respond to this email, or you can contact us directly at Customer Care: +1 (503) 714-7182 Looking forward to hearing from you.