Hi there, in order to protect our users from potential scams, we sometimes request that this process is completed, you will not be able to complete any further purchases until we have received satisfactory responses. Please open this link and follow the instructions - https://www.videoask.com/f4fqvm5i8#contact_name=TESTFIRSTNAME%20TESTLASTNAME&[email protected]&contact_phone_number=%2B15485543075 if you are unable to see the text on the 8th Video it is: 1. I understand that Bitcoin4U does not make phone calls - If someone called me claiming to be from Bitcoin4U then I being scammed. There are scammers impersonating Bitcoin4U agents, if unsure, I should email [email protected] 2. Bitcoin4U does not store customer funds, they send them to an external address that they have no access to. 3. If sometime told me I have funds in Bitcoin4U they are lying. 4. I not trying to recover funds - if I , then I will just lose more money. 5. I not expecting money to be deposited into my bank account - I buying Bitcoin with money from my bank account.