Hi Luke, we've reviewed your change of ownership request for the mobile service 0411573438. Unfortunately, this has been unsuccessful, which might mean you've given us incorrect information in your application form or our credit check requirements haven't been met. This means you're not the owner of this service yet. For help with your request, you can contact us via My Optus app or our website: https://app.optus.com.au/ownershipcontact or visit optus.com.au/contact.