Hi Rubi, We are unable to locate your credit history from the information we have. Normally this is because we need your previous address or we?ve captured some wrong details. Please could you reply to this text with any other addresses you?ve lived at. If you haven?t already, please could you also upload a copy of your photo ID following this link: flg.to/aUt2UJ Any questions, please give us a call on 01603 391013 Thanks, GuarantorMyLoan