Keith, we are so happy you have picked up a First Shift with the Dynata project! Don't get bogged down in simple stuff like computer settings. Take the time now to get it set up correctly so you can get in today at 4:30pm EST for your Zoom preshift and then begin dialing promptly at 5pm EST. There is NO DIALING until 5pm EST. Do not message in "No Project" until then. You should be in Zoom with the Quality Lead. Use Tech Issues > BTS page on the Dynata One Note to be sure you are ready to go. https://bit.ly/Dynata-OneNote You are free to bookmark this resource and use it inshift while dialing.