We require evidence of your date of birth and address. We can accept a driver license for both or alternatively, a birth certificate or passport for date of birth as long as it is valid and in date. For address a bank statement, utility bill or government official letters (HMRC/DWP) showing your name, address, the company logo and an issue date within the last 3 months. If you need assistance go to Support and select 'Live Chat' on the Jammy Monkey app or website https://www.jammymonkey.com Thanks