Hi JULIETA. Sorry, we are unable to activate your Virtual Pag-IBIG Account. To help you with your activation request, we have sent the reason/s why we were unable to activate your account to your email address jan***@liberty*******.ph. Once you have addressed these reasons, you may resubmit your Virtual Pag-IBIG Account activation request conveniently through a link we provided in the same email. We look forward to serving you online, anytime, anywhere via Virtual Pag-IBIG. Thank you.