Hi Lucia, to finalise our assessment of your Coles No Annual Fee Platinum Mastercard application, Application ID: 20241031005383192, we need to speak with you on the phone. Reply 1 to this SMS when youre available to receive a call and a customer service representative will contact you shortly. Please note, our operating hours are Monday to Friday, 9:00am - 6pm AEST. Weve also sent you an email listing the outstanding documentation required. For any queries, call us on 1300265727 .